SLA Status Redesign

Redesigning the SLA status within the portal dashboard to drive timely security risk remediation.

Teams are procrastinating on remediating risks.

Data showed declining resolution of low-severity risks, which accumulated into urgent last-minute tasks. I recommended modifying SLA status indicators first, leveraging their association with urgency to drive action.

SLA statuses hold ambuiguity; categorical but no action cue.

I interviewed Information Architecture Engineers and Cybersecurity Analysts to gain a simplified understanding of the triage process—how risks are characterized and information is entered into the table. They expressed a preference for more quantitative labels, which provide specific and clearer direction.

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Users become desensitized to the alertness of color.

The current dashboard clearly has an overwhelming amount of color that lacks hierarchy and may not meet accessibility standards. This led me to restructure the color coding and iconography for each severity level and propose a design system change. For starters, it was best not to rely on color alone.

[insert image of dashboard]

Overlapping label meanings and still too much color.

• Some labels had similar meanings that didn't distinguish the difference
• It wasn't immediately understood what the colored dot meant
• Readability issues with the gray constrast

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