Web, Internal Tool, Cybersecurity
SLA Status Redesign
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The biggest struggle with shopping is finding the right size which leads to a cumbersome shopping experience, affects the business with financial losses, and creates environmental harm.

Shoppers experience a common phenomenon I'd like to call Virtual Fitting Fatigue.
When shoppers are unsuccessful with using measuring tools and sizing charts, they abandon suggested sizing guides and revert back to brand familiarity and digging through customer reviews.
This led to a time-consuming and burdening shopping experience.

Through rounds of user testing, clarity and usability issues surfaced.
